RETURNS
We want you to love your purchases from OVRHEELZ.
If for any reason you're not satisfied, here are the details of our returns policy:
You have 14 days from the date of delivery to initiate a return.
Items must be in their original condition, unworn, unwashed, and with all original labels and tags attached.
Please ensure that items are returned in appropriate packaging to prevent damage during transit.
To initiate a return:
Contact info@ovrheelz.com within the 14-day window to request a return authorisation - include your full name and order details.
Pack the item securely and neatly in an appropriate mailing bag.
Use our return label to ship the package to the provided return address via a Royal Mail post office.
Please note:
We reserve the right to reject returns that do not meet the above criteria.
Original shipping charges are non-refundable.
A fee of £3.40 will be deducted from your refund to cover return label costs.
Once your return is received and inspected, we will process your refund within 5-10 business days.
You will have to pay shipping costs for international returns.
If you have any questions, feel free to contact us at info@ovrheelz.com.